Summary: CasaPrimes collects information necessary to connect buyers, sellers and renters. We do not sell your personal data to third parties. You can request deletion of your data at any time.
1. Information We Collect
We collect information to provide better services to all our users. The types of information we collect include:
Identity Information: Name, date of birth, gender, government ID (for verified listings)
Contact Information: Phone number, email address, postal address
Property Information: Details of properties you list including photos, price, location and description
Transaction Data: Details of payments made through our platform, subscription history
Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, search queries, properties viewed, time spent on platform
Communications: Enquiries, messages sent through our platform, support tickets
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide, operate and improve the CasaPrimes platform and services
To verify your identity and property listings
To connect buyers, sellers, tenants and property owners
To process payments and subscriptions securely
To send service-related communications (OTPs, booking confirmations, receipts)
To send promotional emails and notifications (you can opt out at any time)
To detect and prevent fraud, abuse and security incidents
To comply with legal obligations under Indian law (RERA, IT Act 2000)
To analyse usage patterns and improve user experience
3. Sharing of Information
We share your information only in the following circumstances:
With Other Users: Property listing details are visible to registered users. Contact details are shared only after verification.
Service Providers: We share data with trusted vendors (payment processors, SMS providers, cloud hosting) under strict data processing agreements.
Legal Requirements: We may disclose information if required by law, court order, or government authority.
Business Transfers: In case of merger, acquisition or sale of assets, user data may be transferred with prior notice.
With Your Consent: For any other purpose with your explicit prior consent.
We never sell your personal data to advertisers or data brokers.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Essential Cookies: Required for the platform to function (login sessions, security)
Analytics Cookies: Help us understand how users interact with our platform (Google Analytics)
Preference Cookies: Remember your settings such as city, property type preferences
Marketing Cookies: Used to show relevant ads on third-party platforms (you can opt out)
You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.
5. Data Security
We implement industry-standard security measures to protect your data:
256-bit SSL/TLS encryption for all data in transit
AES-256 encryption for sensitive data at rest
Regular security audits and penetration testing
Two-factor authentication for account access
Strict access controls — only authorised personnel can access user data
Data centres with ISO 27001 certification
6. Your Rights & Choices
Under applicable Indian law and our commitment to user privacy, you have the right to:
Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccurate data through your account profile
Deletion: Request deletion of your account and associated data
Portability: Receive your data in a machine-readable format
Opt-out: Unsubscribe from marketing communications at any time
Grievance: Lodge a complaint with our Grievance Officer (details below)
Our platform may contain links to third-party websites, apps or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
CasaPrimes is not directed at persons under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately at privacy@CasaPrimes.com and we will delete such information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes by:
Posting a prominent notice on our platform
Sending an email notification to registered users
Updating the "Last Updated" date at the top of this page
Continued use of our platform after changes constitutes acceptance of the revised policy.
10. Contact & Grievance Officer
Grievance Officer
Name: Mr. Bhavin Patel Designation: Data Protection Officer Address: CasaPrimes India Pvt Ltd, 301, Business Hub, S.G. Highway, Ahmedabad – 380054 Email:privacy@CasaPrimes.com Phone:972-476-4661 Response Time: Within 30 days of receiving a grievance
CasaPrimes.
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